Scams Awareness
FUND DETAILS USI: NES0100AU ABN: 72 229 227 691 ADDITIONAL INFORMATION
Scams Awareness
Every pay day helps build your super. Knowing how scams operate can help keep your retirement savings secure.
What is a scam?
A scam is when someone uses deception to obtain your personal or financial information so they can access your money, accounts or identity.
At NESS Super, safeguarding our members’ financial wellbeing and personal information is a top priority.
As scams become more sophisticated, it’s crucial to stay informed and vigilant against potential threats.
We’re committed to helping you recognise and avoid scams, especially those where fraudsters impersonate the fund to deceive you.
Here are some commons scams to watch out for and tips to protect yourself:
Phishing Emails
Example of what it could look like:
You receive an email from an address that looks like ours and it asks you to click a link and put your member details in.
How to spot it:
- Check the sender address – official emails from NESS Super come from @nesssuper.com.au.
- Watch out for poor grammar or generic greetings like “Dear Sir/Madam”.
- Never click suspicious links or share login details.
Fake investment opportunities
Example of what it could look like:
You receive a call or email from someone claiming to be a financial advisor from our fund, promoting a high return investment opportunity. They ask you to transfer funds immediately to secure the deal.
How to spot it:
- We will never pressure you into making quick financial decisions.
- Always verify investment opportunities directly with us.
- Our financial planners’ official contact details can be found at nesssuper.com.au/advice.
Unauthorised fund transfers
Example of what it could look like:
A scammer calls you claiming they need your bank account information to resolve an issue with your superannuation payment.
How to spot it:
- We will never ask for your password.
- If in doubt, always contact us directly.
Fake technical support
Example of what it could look like:
You receive a call from someone stating they are from our support team, saying your online account has a security issue and needs immediate attention. They ask for remote access to your computer.
How to spot it:
- We will never request remote access to your computer or mobile.
- Hang up immediately and report the call to us.
Fake surveys or market research
Example of what it could look like:
You receive a call or email inviting you to participate in a survey about our services, with the promise of a reward. They ask for your personal details to enter you into a prize draw.
How to spot it:
- Legitimate surveys from NESS Super will not ask for sensitive personal information.
- Always verify the legitimacy of the survey by contacting us directly.
Fake account alerts
Example of what it could look like:
You receive a text message claiming that your account has been compromised and instructing you to click on a link to secure it.
How to spot it:
- We will never ask you to verify your account by clicking a link in a text message.
- Always log in to your account directly through our official website.
Here are some simple steps to take to stay safe:
Stop and think before you click – Be cautious of unexpected emails, text messages or phone calls, especially those creating urgency or offering something that seems too good to be true.
Verify before you act – If someone claims to be from your super fund, the ATO or myGov, contact the organisation directly using their official contact details.
Never share sensitive information – Don’t provide passwords, one-time verification codes, or personal banking details via email, text message or phone call.
Use strong, unique passwords – Create passwords that are difficult to guess and avoid reusing the same password across multiple accounts.
Turn on multi-factor authentication (MFA) – Adding an extra layer of security makes it much harder for scammers to access your accounts.
Keep your devices and apps up to date – Turn on automatic updates for your operating system and apps, including the NESS Super app, to help protect against the latest security threats.
Monitor your super regularly – Register for online access and check your account from time to time to ensure your details are correct and to spot any unexpected activity early.
Report suspicious activity to us immediately
Tips to Stay Safe
Phone: 1800 022 067
Email: contact@nesssuper.com.au
Website: nesssuper.com.au
Phone: 1800 022 067
Email: contact@nesssuper.com.au
Website: nesssuper.com.au
Our commitment to our members
At NESS Super, we continuously monitor for potential scams and are invest in cyber security to protect your information. We encourage you to stay informed and cautious.
By working together and staying vigilant, we can protect ourselves and each other from falling victim to scams.
Thank you for your trust and cooperation. If you have any questions or concerns, feel free to talk to one our Member Services representatives at 1800 022 067.