At NESS Super, safeguarding our members’ financial well-being and personal information is a top priority.
As scams become more sophisticated, it’s crucial to stay informed and vigilant against potential threats.
We’re committed to helping you recognise and avoid scams, especially those where fraudsters impersonate our fund to deceive you.
Here are some common scams to watch out for and tips to protect yourself.
Common Scams
| Phishing Emails: | - Scammers may send emails that appear to be from NESS Super, claiming there’s an issue with your account or requesting you to update your details. These emails often include a link to a fake website designed to steal your login credentials.
- What does it look like? You receive an email with the subject line “Urgent: Update Your Superfund Account Information” from an address that looks like ours. The email asks you to click a link and enter your username and password.
- How to spot it? Verify the sender’s email address. Official communications from us will always come from an @nesssuper.com.au address. Look for poor grammar and generic greetings like “Dear Sir/Madam”.
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| Fake Investment Opportunities: | - Scammers may pose as representatives of NESS Super, offering a once in a lifetime investment opportunity that requires immediate action.
- What does it look like? You receive a call or email from someone claiming to be a financial advisor from our fund, promoting a high-return investment opportunity. They ask you to transfer funds immediately to secure the deal.
- How to spot it? We will never pressure you into making quick financial decisions. Always verify investment opportunities directly with us through official contact channels. Our financial planners official contact details can be found at nesssuper.com.au/advice
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| Unauthorised Fund Transfers: | - Scammers might contact you pretending to be from our member service team, requesting your bank account details to process a fund transfer or update your payment information.
- What does it look like? A scammer calls you, claiming they need your bank account information to resolve an issue with your superannuation payment.
- How to spot it? NESS Super will never ask for your full bank account details or passwords over the phone or via email. Always contact us directly to verify such requests.
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| Fake Technical Support: | - Scammers may impersonate our member service team, claiming there’s an issue with your online account and requesting remote access to your computer.
- What does it look like? You receive a call from someone stating they are from our technical support team, saying your online account has a security issue and needs immediate attention. They ask for remote access to your computer.
- How to spot it? We will never request remote access to your computer or mobile. If you receive such a call, hang up immediately and report it to us.
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| Fake Surveys or Market Research: | - Scammers might pose as our representatives, conducting surveys or market research to gather personal information.
- What does it look like? You receive a call or email inviting you to participate in a survey about our services, with the promise of a reward. They ask for your personal details to enter you into a prize draw.
- How to spot it? Legitimate surveys from NESS Super will not ask for sensitive personal information. Always verify the legitimacy of the survey by contacting us directly.
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| Fake Account Alerts: | - Scammers may send alarming messages claiming there’s suspicious activity on your super account, urging you to take immediate action.
- What does it look like? You receive a text message claiming that your account has been compromised and instructing you to click on a link to secure it.
- How to spot it? We will never ask you to click on a link to verify your account in this manner. Always log in to your account directly through our official website.
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Tips to Stay Safe
 | Stop: Do not share your personal or financial information if you’re unsure of the legitimacy. |
 | Check: Verify the authenticity of any communication by contacting us directly on
Phone: 1800 022 067
Email: contact@nesssuper.com.au
Website: nesssuper.com.au |
 | Report: If you suspect a scam, report it to ScamWatch at scamwatch.gov.au and notify our Member Services team on
Phone: 1800 022 067
Email: contact@nesssuper.com.au
Website: nesssuper.com.au |
Our commitment to our members
At NESS Super, we continuously monitor for potential scams and are invest in cyber security to protect your information. We encourage you to stay informed and cautious.
By working together and staying vigilant, we can protect ourselves and each other from falling victim to scams.
Thank you for your trust and cooperation. If you have any questions or concerns, feel free to talk to one our Member Services representatives at 1800 022 067.
Things you should know
This publication has been issued by NESS Super Pty Ltd ABN 28 003 156 812 AFSL 238945 (the Trustee), as trustee of NESS Super ABN 72 229 227 691 (The Fund).
Investment returns are not guaranteed. Past performance does not guarantee future returns.
The information contained in this communication is current at the time of its publication. However, some information may change over time. The content is for general information only and does not constitute personal advice. We recommend that you consult with a suitably qualified person before making any financial decisions. Before deciding whether to acquire or hold a product, consider if it is appropriate for you.
For more information on the Fund visit our website nesssuper.com.au/pds to view our Financial Services Guide (FSG), the relevant Product Disclosure Statement (PDS) and the Target Market Determination (TMD).
Our Privacy Policy is available at nesssuper.com.au/privacy
